Notes on data protection

Please be advised that, in accordance with your employer’s group insurance contract, you will be transferred to the Internet sites of the Continentale Krankenversicherung a.G. or of the EUROPA Versicherung AG, after you have registered at the joint login portal of the Continentale Versicherungsverbund auf Gegenseitigkeit (a.G.). The following notes apply to both companies:

Insurance companies can provide their services correctly, speedily and economically only by way of electronic data processing (EDP). The processing of the personal data that have been made known to us is regulated by the Federal Data Protection Act (BDSG).

According to this law, the processing and use of data will be admissible, if the BDSG or any other statutory provision permits it or if the person concerned has approved of it. The BDSG will always permit the processing and use of data, if this is required as part of a contractual relationship or a relationship of trust similar to that of a contract with the party concerned, or to safeguard the legitimate interests of the office processing these data, and if there is no reason to assume that the party concerned has an overriding interest warranting an exclusion of these data from being processed or used.

Safety of personal data

A number of technical and organizational measures have been taken to ensure a high level of data protection:

  • All EDP systems used by the Versicherungsverbund Die Continentale are protected against unauthorized access by safety systems.
  • All employees are bound in writing to keep the data secrecy pursuant to Article § 5 BDSG.
  • The data protection officer and the Internal Audit Department examine regularly, whether the data protection regulations are complied with.

Data transfer

The data transfer via the internet is beyond the control of the Versicherungsverbund, so that the unauthorized access of third parties to the data cannot be excluded which a visitor to the Internet portal transmits. In order to minimize this risk, qualified data (forms etc.) will be transmitted in encrypted form, for which the Continentale uses the secure socket layer (SSL) protocol which will ensure 128-bit encryption.

The data thus transmitted will be stored for the purpose of further processing and, if applicable, passed on to the agent in charge.

Storage of the usage behavior

All visits to our Websites will be anonymously stored for statistical purposes, in order to adapt our Website offers to the demand. In order to do so, no personal data, but only information about the Website visits as such (Website, data, time of the day) will be recorded, also the links from which visitors were referred to our Websites, if applicable.

We use cookies for the purpose of measuring the flow of visitors and the number of registrations at the joint login portal of the Continentale Versicherungsverbund auf Gegenseitigkeit (a.G.). These cookies do not contain any personal data and are therefore not suitable to identify you personally on our or on other Websites.

Code of Conduct

The Gesamtverband der Deutschen Versicherungswirtschaft (GDV – General Association of the German Insurance Industry) has drawn up, jointly with representatives of the data protection authorities and the Verbraucherzentrale Bundesverband (Federal Consumer Protection Agency), a Code of Conduct for data processing in the insurance industry. Both insurance companies, the Continentale Krankenversicherung a.G. and the EUROPA Versicherung AG, joined this voluntary commitment on March 1, 2013 with effect of July 1, 2013. For more detailed information please refer to the Internet site Code of Conduct.

Service providers and contractors

In accordance with the procedures applying when using the standard consent clause and the discharge from the duty of confidentiality clause, as agreed with the data protection authorities, we keep continuously updated lists of the offices and about categories of offices that collect, process or use personal data, as agreed, on behalf of the Continentale Krankenversicherung a.G. (Dienstleister-Liste) and the EUROPA Versicherung AG (Dienstleister-Liste) and specify the tasks assigned to such offices.

Centralized data processing

You will find a list of companies participating in the centralized data processing here.

Questions about data protection

If you have any questions about how your personal data are handled, please get in touch with our data protection officer who will also welcome any suggestions from you and deal with your complaints.

Continentale Krankenversicherung a.G.
Herr Guido Wiedefeld, data protection officer
Ruhrallee 92
D-44139 Dortmund